Frequently asked questions
Everything you might want to know before uploading your genome.
Can I see a sample report before subscribing?
Yes — the entire product is public to browse. Scroll the real interactive report, search it, and expand the sources behind every claim before spending anything.
View the live sample report →How does pricing work?
Report Update Monitoring is $9.99/mo, billed $29.99 every quarter from your start date. Subscribing unlocks your first report free — one DNA upload and a complete, dated genetic profile across all sixteen report types. After that, buy credits for additional reports: a fresh report from another DNA file or an on-demand refresh of an existing one. Credits come in packs of 1, 5, 10, or 20, never expire, and bulk packs drop the price to $9.99 per report.
Can I buy a single report without a subscription?
No — standalone report purchases have been retired. Subscribe to monitoring and your first report is free. Since you can cancel anytime and every report you've received stays viewable forever, the subscription is the cheapest possible way to get one report — you're never locked into more than your first quarter.
Which DNA testing services are supported?
We accept raw-data exports from 23andMe, AncestryDNA, MyHeritage, and FamilyTreeDNA in .txt, .csv, or .zip format up to 50MB. We auto-detect the vendor and genome build (GRCh37 or GRCh38) from the file header.
Do you support VCF or whole-genome sequencing files?
Not yet. VCF and BAM files use a different parsing pipeline and are much larger. If you upload one, we'll show a friendly message rather than a generic error.
How long does the analysis take?
Analysis typically takes a few minutes. A typical file has 600,000–950,000 rows, and we cross-reference every annotated SNP against multiple public databases. You can stay on the page or safely close the tab — we email you the moment your report is ready, and it also appears in My Reports.
What does “every SNP” mean?
We analyze every SNP in your file that has a known scientific annotation in at least one connected source — typically 3–4% of the raw rows. Positions with no published research anywhere return nothing and would only waste time.
How does monitoring work?
Monitoring is an account subscription with a per-report toggle, off by default. Include any report you own in monitoring and, for one flat $29.99 per quarter, every included report is checked each month — include as many as you want. Your DNA doesn't change, but our understanding of it does: meaningful interpretation changes surface in your Dashboard's Since Your Last Visit and are summarized in your monthly monitoring digest. Cancel anytime — your reports stay viewable forever.
What happens if I cancel my subscription?
Your subscription stays active until the end of the current quarter, then ends automatically with no further charges. Every report you've already received stays viewable forever — cancellation only stops updates. Resubscribe anytime to resume updates from the next monthly check.
What report types are available?
Every report — your first free with a monitoring subscription — can include: Core SNP findings (health predispositions, pharmacogenomics, carrier status, traits, and fun facts), Nutrigenomics (caffeine & alcohol metabolism, micronutrient needs, food-sensitivity variants), Fitness (muscle-fiber tendencies, injury-risk and recovery markers), Sleep (chronotype and sleep-need markers), Longevity & Healthspan (healthy-aging variants), and Ancestral (Neanderthal/Denisovan matches). Each section appears only when your data has findings to show.
Is my genetic data safe?
Your identity and your genome are stored separately. Your genome is filed under a random 128-bit surrogate ID — not your email or name — in private encrypted storage that is never publicly reachable, and every retained genotype call is individually encrypted under automatically rotating keys. Raw files are purged 30 days after your report is generated by default. We never sell or license genetic data to insurers or employers, and you can delete everything at any time.
Is this a diagnosis?
No. This is educational and informational only. It reflects statistical associations from public research databases. It is not a substitute for professional medical advice, diagnosis, or genetic counseling.
Why are some findings hidden behind a reveal?
Higher-stakes results (for example Alzheimer's-risk or hereditary-cancer variants) are blurred by default with a clear interstitial and a recommendation to consult a genetic counselor. You choose whether to view them.
What's the refund policy?
You receive a full automatic refund if the analysis fails for a technical reason on our end, and a credit or free-report token spent on a failed analysis is returned automatically. Monitoring can be cancelled anytime from your account and takes effect at the end of the current quarter. Once a completed report has been delivered, the associated charge is final — standard for this category of service.
Do you retain my raw file?
By default, raw files are deleted 30 days after your report is generated. At upload time you can opt in to keep yours for re-processing as new research emerges. The derived variant index that powers monitoring is retained only while you have an active subscription or have opted to keep the raw file.